30 DAY SATISFACTION GUARANTEE:

Any unused and unopened item can be returned within 30 days for a full refund. Please note that goods must be returned at your own cost under the 30 Day Satisfaction Guarantee.

This does not affect your statutory rights and any faulty goods will be replaced or a full refund given.

All goods are non-returnable unless defective or unopened in their original packaging (please read below for return information).

DEFECTIVE ITEMS:

Defective items must be reported to Ravensburger within (14) fourteen days of the purchase date to be eligible for replacement. . Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered.

HOW TO RETURN YOUR ITEM:

Call our Ravensburger Customer Service team on: 1800 244 032. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number. The Customer Service Representative will also advise you where to send your return. Send your item to the return address provided ensuring that your RA number is clearly displayed on the outside of the return packaging. As soon as the return has been received, a replacement product will be shipped or refund issued.

IMPORTANT:

  • The return must be received by Ravensburger within (14) fourteen days of the RA number being issued.
  • Replacement product will only be shipped after the faulty item has been received by Parent Direct.
  • All returns must have an RA number.
  • Any item that is returned to Ravensburger without an RA number will be returned to sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us first on 1800 244 032 to confirm if your return can be accepted.